Privacy Policy
Last updated: 16th September 2024

At Peter J Hawking Wholesale Flowers (“we”, “us”, “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your personal data when you visit or use the website https://www.peterjhawkingwholesaleflowers.co.uk/ (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Service to you. This includes:

Personal Information
When you create an account, place an order, or contact us, we may collect the following information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (credit/debit card information, etc.)

Usage Data
We may collect information about how you access and use our website, including your IP address, browser type, pages visited, time spent on those pages, and other diagnostic data.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control how cookies are used by adjusting your browser settings.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process orders and deliver products: We need your personal and payment information to fulfill your orders and arrange delivery.
  • To manage your account: If you create an account, we use your information to maintain your account and provide support.
  • To communicate with you: We may send you order confirmations, delivery updates, and marketing communications (you can opt-out of marketing at any time).
  • To improve our Service: We use website usage data to analyze trends, administer the website, and enhance the user experience.

3. Sharing of Information

We may share your personal information with:

  • Service providers: Third-party vendors that assist us with payment processing, order fulfillment, shipping, or email communications.
  • Legal obligations: If required by law or if we believe disclosure is necessary to protect our rights, comply with legal processes, or enforce our terms of service.
  • Business transfers: If our company is involved in a merger, acquisition, or asset sale, your personal data may be transferred.

We do not sell your personal information to third parties.

4. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct or update any inaccurate or incomplete information.
  • Right to erasure: You can request that we delete your personal data under certain circumstances.
  • Right to restrict processing: You can ask us to limit the processing of your personal data in certain situations.
  • Right to data portability: You can request that we transfer your personal data to another organization or directly to you.
  • Right to object: You can object to the processing of your personal data if it is based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond within a reasonable time frame, in accordance with applicable laws.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements.

When your personal data is no longer required, we will securely delete or anonymize it.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites. If you click on a third-party link, you will be directed to their site. We are not responsible for the privacy practices or the content of those websites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of this policy. It is your responsibility to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Peter J Hawking Wholesale Flowers
Email: [email protected]
Phone: 01179374466